- AUMHA - Windows Support Center
- Win Forumz: Windows Problem Solving Community
- Or access them using news.microsoft.com as NNTP server.
- Ureader
- ADM
- Adobe User Group Belgium
- Belgian Dynamics Community
- itSMF - IT Service Management Forum
- Microsoft MSDN Community
- Pro-Exchange
- Profoss
- SAI - Studiecentrum voor Automatische Informatieverwerking
- SCUG - System Center User Group Belgium
- SQLUG - Belgian SQL Server User GRoup
- VISUG - Visual Studio .NET community in Belgium
- Winsec - Microsoft Security User Group Belgium
- XNABUG - XNA Belgian User Group
- Lijsten
- ChatStat: live help, live chat, live support, ...
- DeskPro
- h2desk
- Help Centric
- Kayako SupportSuite
- Nice PHP FAQ Script
- Public Folder HelpDesk for Outlook
- Smart Support
- swDesk
- SysAid (free version available)
- Toepassingssjabloon voor Windows SharePoint Services 3.0: helpdesk
- Universal FAQ Manager
- VisionProject (free for non-commercial use)
- Web Help Desk
- Web Support Solutions
- ZenDesk
- PHP Support Tickets (free version available)
- ActiveKB is an easy to use, powerful knowledge base software package. It features simple installation, a WYSIWYG HTML editor, attachments, unlimited questions and answers, an active response system, and much more. It is also totally rebrandable.
- Ajaqs is a Web application that organizes FAQs on a per-project basis. The UI is templatized, the content is internationalized, and the styles are highly configurable. Secure login is provided via webapp security constraints. The backend uses an O-R mapping tool to achieve independence of database-specific queries. RSS feeds provide subscribers continuous updates on a per-project or per-FAQ basis. FAQs are dynamically served up as HTML pages, and can optionally be streamed to clients as PDF content.
- Andy's PHP Knowledgebase is a database-driven knowledge base management system. It features bookmark friendly URLs, easy search with browsing by category, article submission, and a professional and attractive interface. It is intended to be used to store, manage, and update article content for a knowledge base, but is very customizable and enables any number of creative uses.
- ASTRES is a helpdesk application that allows you to manage customer tickets (with workflow and level tree views), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, and news. It is used by the French civil aviation.
- aTicket is a Web based support ticket system derived from eTicket and osTicket. It enables submission of problems by email or the Web, and utilizes a flexible user tracking system based entirely on email address and ticket number. It provides powerful Web based ticket management, with multiple categories and support people.
- BugTracker.NET is a free, open-source, web-based bug or customer support issue tracker written using ASP.NET, C#, and Microsoft SQL Server (or its free cousin, SQL Server Express). It is in daily use by thousands of development and support teams around the world.
- Cerberus Helpdesk is a next-generation, browser-based helpdesk focused on the indexing and sharing of knowledge between team members. The result is quick, relevant answers for customers. A flexible workflow system allows the quick association of knowledge resources and inbound customer email. A highly-sophisticated anti-spam engine adapts to tricks used by spammers to filter abnormal email. The project has an installed base of over 13,000 companies, and has been under constant development for over 5 years.
- Deskzilla is an offline desktop client for the Bugzilla bug tracking system. It features caching of Bugzilla bugs, offline bug submission and modification with later synchronization, a unique search interface, and an issue breakdown structure with nested queries.
- EnterTrack is a web-based artifact tracking and management system. EnterTrack provides large organizations with complete tracking of artifacts (artifacts can be problems, bugs, requests, projects, etc.), group collaboration for artifact management, and status reports for high-level performance metrics.
- eTicket is a PHP-based support ticket system based on osTicket that can receive tickets via email (POP3/pipe) or a Web form. It also offers a ticket manager with many features.
- Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests or by a software development team to quickly organize tasks and bugs. Eventum is used by the MySQL AB Technical Support team, and has allowed them to dramatically improve response times.
- FAQMasterFlex
- Sites
- LethalPenguin (with user demo
- Tutorials
- Hosting
- Sites
- Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.
- GEDEON (GEstion de DEmandes par OrdiNateur) is a French helpdesk and ticket tracking software. Its aim is to be really easy to install for admins and easy to use for users.
- Helpcore is an enterprise grade help and servicedesk application. It acts as a central information hub for everybody that is involved in the help and service desk process. Managers can see overview and decision making information, system administrators can see the status of their network and software, and users can see the current status of their problems.
- IRCM is a Web-based incident registration and configuration management tool that supports helpdesk operations in an ICT environment. With IRCM, helpdesk agents can register and dispatch service calls. These calls can be related to agents, customers, SLA-defined activities, devices, incoming or outgoing mail, and timers. Service levels are guarded depending on call type, call status, and service window. The customers' infrastructure is managed in the configuration management module, providing full 2D tracing through related devices.
- The Issue Dealer is a simple product for managing (structuring, editing, prioritizing, categorizing) issues. It is primarily used to manage information and tasks. It can be used as an issue tracker, knowledge management tool, or outliner.
- Trac is a minimalistic but highly useful issue tracker and software project environment based around an integrated Wiki engine. Features include an interface to Subversion (source revision control), a bug/issue tracking database, and convenient report facilities.
- IssueTrackerProduct is an issue/bug tracker Web application that uses the Zope Web application server. It is very easy to use, and fancy features are switched off by default.
- IRM is a Web-based asset tracking and work request system built for IT departments and helpdesks. It keeps detailed information about each computer, as well as a complete history of work requests. It keeps track of detailed computer information such as CPU type/speed, amount of RAM, Hard Drive Size, serial numbers, etc. The system includes the ability to track networking hardware and any type of software. Also included is support for email notification of both users and technicians, and some support for monitoring computer systems via SNMP.
- Helpcore is an enterprise grade help and servicedesk application. It acts as a central information hub for everybody that is involved in the help and service desk process. Managers can see overview and decision making information, system administrators can see the status of their network and software, and users can see the current status of their problems.
- Help Desk Reloaded is a Web-based helpdesk customer support system. Its users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
- KnowledgebasePublisher is a knowledge-base and FAQ solution for Web sites. It can also be used as a content manager for any other type of article to be published on a Web site. It features an easy-to-use, Web-based interface. KnowledgebasePublisher allows a content administrator in your company to easily add, edit, delete, and post current information to your Web site at any time.
- KnowledgeRoot is a knowledge base system that lets you structure your content in a tree. It integrates htmlArea to make adding content easy.
- Kwok Information Server is an IT management system. Kwok Information Server provides a single application for managing IT assets, software licenses, service contracts, issues, and vendor contacts. Additional modules include portal, RSS, and blog management.
- Method Support is a system for quickly producing process support Web sites. It simplifies the process by requiring the administrator to just provide a "schema" file describing the forms and the workflow that define the process. The administrator can then generate the entire site by running a single command line. Method Support is a program for supporting procedures by defining online forms, equivalent to a set of paper forms. The emphasis of this approach is to make it easy to set up forms and to modify the forms over time.
- osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it's completely free.
- PBS is a user-support call management system and call tracing system. It is based on intranet technologies, and it allows you to manage and account calls, inventory, projects, and performance. It features a knowledge base and reports for the manager.
- PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit. Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
- PHP Helpdesk
- phpMyFAQ is a multilingual, completely database-driven FAQ system. It also offers a content management system with a WYSIWYG editor, an image manager, flexible multi-user support, a news system, user tracking, language modules, templates, extensive XML support, PDF support, a backup system, and an easy to use installation script.
- Request Tracker is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
- Scarab is an Issue Tracking System that features data entry, queries, reports, notifications to interested parties, collaborative accumulation of comments, dependency tracking, and collaborative prioritization (voting). It uses Java Servlet technology to enhance speed, scalability, maintainability, and ease of installation. It contains XML import/export support, allowing easy migration from other systems (like Bugzilla). The modular code design eases the modification of features. It is fully customizable via a set of administrative Web pages. The look and feel of the UI can easily be modified, and Scarab can easily be integrated into larger systems.
- SimpleKB is a simple FAQ/knowledge base system.
- Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. It can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!, attaching files and recording every communication in the incident log. SiT! is aware of Service Level Agreements, and incidents are flagged if they stray outside of them.
- The Issue Dealer is a simple product for managing (structuring, editing, prioritizing, categorizing) issues. It is primarily used to manage information and tasks. It can be used as an issue tracker, knowledge management tool, or outliner.
- Tiquit (Tiquit Is Quality User Incident Tracking) is a lightweight, portable incident tracking and reporting system for IT support. Its aim is to provide functions typical of similar products with less overhead and a greater capacity for customization.
- Trac is a minimalistic but highly useful issue tracker and software project environment based around an integrated Wiki engine. Features include an interface to Subversion (source revision control), a bug/issue tracking database, and convenient report facilities.
- MailManager helps teams deal with large volumes of email by allocating mail to the right person, providing tools to help answer it (prioritisation, reply templates, and a knowledge base), and allowing managers to set service levels for different types of mail and report on performance against service levels and volumes received. MailManager is based on Zope which is required to use it. It is cross-platform, but most of the testing has been under Linux and Mac OS X.
- OpenHelpdesk
- OpenFAQ is a PHP application that lets Webmasters administrate a Frequently Asked Questions section on their Web site. It has an admin section for easily adding questions and answers and editing the general configuration.
- OpenTT is a trouble ticketing/request management engine, a simple and intuitive container for structured information in the form of question/answer or title/content (FAQ), and a sophisticated graphical reporting tool to keep the situation under control.
- OTRS is an Open source Ticket Request System
- PHP Live is a live support system for Web sites. Its functions include unlimited operators, unlimited departments, chat initiation, click tracking, Web site traffic monitoring, and more.
- SupportDesk is an Internet text chat system designed for Web sites that wish to provide their users with online support. A Java applet client allows users to log in to the chat system anonymously from a Web site and request help from the Web site operators.
- VisionProject is a Web based issue tracking and project collaboration tool. A few of the best features are sub-issues, a work log, Subversion integration, burn-down charts, complete customization (look, issue fields, issue lists, issue types, statuses, priorities, and severities), notifications, workflows, document management, a knowledge base, and a public support center.
- HumanClick: live customer service in a click; talk to your visitors
- PHPLiveSupport
- AnyPlace Control
- CrossLoop: secure screen sharing
- Inletex
- NetSupport Manager
- Radmin
- RealVNC
- RemotePass
- TeamViewer
- Crafty Syntax Live Help (open source)
- IPI.Helpdesk
- Jitbit: Helpdesk
- NetHelpDesk
- Netsupport
- Netviewer
- NTRadmin
- Sitehelpdesk
- Oxygen Pure Help Desk
