HLRnet.com: Technologie: Internet: CRM - Customer
Relationship Management
CRM - Customer Relationship Management
- Information
- Products & companies
- Topics
- Open source
- AbelCRM
is a simple and fast CRM, aimed at fulfilling the needs of SME's that
need simple, quick, clean, stable and yet professional tool to handle
the relationship with the customers. It is a web application, built on
the stability of Java. (.NET)
- Ajatus
is a CRM that runs as a local AJAX Web application on your own
computer. It uses the CouchDb object database for data storage and
enjoys a wide range of plug-in and replication possibilities.
- Argentum is a Web-based project and invoice management software. It aims to be
easy to use, while remaining a powerful tool.
- BitNami SugarCRM Stack is an easy to use installer for SugarCRM, which is a
flexible customer relationship management solution for companies of all sizes.
SugarCRM can easily be customized and integrated with other software to allow
companies to build and maintain a more flexible system. Core functionality
includes sales force automation, marketing campaigns, support cases, project
management and calendaring.
- Browser CRM
is a Web-based suite combining integrated email functionality with
flexible and powerful CRM (customer relationship management) and
collaboration tools. Browser CRM is a single, comprehensive application
that is accessible from anywhere. Browser CRM logs incoming and
outgoing email against the customer record to build a complete customer
history along with other Browser CRM events including Opportunities,
Tasks, Appointments, Memos, Documents, and custom events.
- Centric CRM
is a mature, fully featured, Java-based, Web-delivered CRM with leads
management, contacts, pipeline, accounts, quotes, campaign management,
project management, document management, help desk, reports, employee,
and admin modules.
- CitrusDB
is a Web-based customer database application that uses PHP and a
database backend to keep track of customer information, services,
products, billing, and customer service information.
- Compiere: open source CRM & ERP
- Copper 2005
is a Web-based project management and collaboration tool that allows
teams to share information and files more effectively. It features CRM,
issues management, iCal/Mozilla Calendar syncing, and a dynamic flash
gantt.
- Cream
is a customer relationship management (CRM) system that addresses the
specific needs of media organizations. Built using Apache Tomcat,
Velocity, and Turbine, it uses a PostgreSQL database (but other
JDBC-compliant databases should work as well). It has several features
specific to media organizations, such as subscription management,
support for multiple products, customer communications, easy-to-use
reporting and analytical functions, and tracking of special offers such
as seasonal discounts and trade shows.
- Dolphin CRM
is a contact management application. It can manage contacts and leads,
and if features a calendar, a message center, and customizable help
screens. The Zend Optimizer is required on your Web server in order to
run Dolphin CRM.
- Dolphin
is Web-based accounting software that allows access to a database from
anywhere with an Internet connection, and features order entry,
invoicing, a shopping cart, inventory control, accounts payable,
accounts receivable, purchasing, general ledger, a CRM, marketing, a
user friendly point-and-click environment, the ability to email
directly from program, bulk emailing, a basic calculator for quick
computations, and an easy-to-use user administration area. The manual
can be downloaded or viewed online.
- EGS
is a multi-user, Web-based Groupware/CRM/MRP suite developed using PHP.
Current modules include CRM/address book/dashboard, calendar, content
management, Wiki, project management tools, email ticketing, Web site
news, file sharing, and accounting/ERP.
- Enterprise CRM and Groupware System
is a PHP/PostgreSQL system that offers multi-layered access to data and
the following features: advanced CRM, project management tools, email
ticketing, Web site content management, domain management, group
calendaring, file sharing, and ERP.
- Firefly CRM
is a Web-based customer relationship management system to keep track of
customers and their companies. Each entry can have a list of actions to
be done and items tjat have been done. It can also be used to send
emails to your customers.
- Gardenia
is entry level and simple to use J2EE Web-based ERP/CRM/business
management software, developed for Portuguese SMEs, with Portuguese and
English translations. It manages information about customers, contacts,
products, stocks, orders, invoices, credit/debit notes, and payments.
- Grisbi
is personal accounting software that can manage multiple accounts,
multiple currencies, and multiple users. It manages third parties,
expenditures and receipts categories, and also budgetary lines,
financial years, and other information. It is adapted for personal use
as well as for associations.
- Imperium
is a CRM and BMS (Business Management System) that offers modules for
handling clients, contacts, vendors, projects, service orders,
invoicing, and accounting. It is intended for managing a small to
medium sized service based business.
- Kalpa is a full-featured
multi-user client-server cross-platform accounting, management, market
support, and CRM system.
- Legato CRM
is a complete management system for a wireless (cellular) retailer.
Features include accounting, inventory management, customer Management,
POS (point of sale), and employee management.
- MFbyAS
is an Italian Web-based financial monitoring system. It features
balance sheets, indices, reclassifications, trend diagrams, and a
modeling system to make your own algorithms, sheets, and indices.
- OBA
is Web-based business accounting/inventory software that would suit
accountants, auditors, and those who require massive data entry. It
comes with some modules such as quick entry, sales summary, unique
transaction numbers, and more.
- OBM
is an Intranet CRM and groupware application written to help manage a
company. It can also be used as a contact and customer database or as a
shared calendar. It is written with PHP and uses MySQL or PostgreSQL
(support for other databases is possible). It supports
internationalization and themes, and includes sales force, help desk,
time and project tracking, document management, user, and
administration modules.
- OneMaxx is a 4GL ERP/CRM
application suite.
- Open Systems Accounting Software (OSAS)
is an accounting and business management system. It is designed to be
easy to learn and use. It is best suited for companies ranging in size
from small companies with 12 users or less to mid-market companies. It
comes with many modules for accounting, distribution, and reporting.
- OpenAguila - gestion de
l'entreprise (FR)
- Open Blue Lab: Open Source ERP
according the MDSD (Model Driven Software Development) paradigm,
derived from MDA (Model Driven Architecture)
- OTRS:
Open source Ticket Request System
- phpBMS
is a Web-based billing, scheduling, and client management system. Its
features include PDF generation for printing, mass emailing to clients,
repeatable task and event handling, and quote/order/invoice tracking.
- poMMo is versatile
mass mailing software. It can be used to add a mailing list to your Web
site or to organize stand alone mailings. Unique features such as the
ability to mail subsets of your subscribers set it apart from
alternatives.
- Promogest is an application to
manage a small or medium-sized business company.
- Simple Invoices
is a clean, simple, and basic Web-based invoicing system. It is meant
for personal invoices, home office invoicing, small organization
invoicing, and basic POS (point of sale) systems for light usage. Its
goals are to be easy to use, simple and clean, and focused on its task.
It is not meant for heavy-use POS applications, nor is it meant to be
enterprise ready.
- SMI (Services Maintenance Interventions)
is a complete free solution to manage services and technical support to
customers with frontoffice and backoffice modules.
- Smilehouse
Workspace
is a Java based e-commerce application for product, order, and customer
information management. It can be used for building and managing
product catalogs, online stores, Webshops, and b-to-b extranets. It
currently runs on Tomcat and has two Web-based interfaces. The first is
a themed interface visible to the public, and the second is a separate
administration interface for managing both the appearance and content
of the published service (users and customers, product information and
related files, order information
- SugarCRM: commercial open source
CRM
- JumpBox for the SugarCRM CRM System is a self-contained virtualized instance of SugarCRM.
- SpiceHire
Candidate Management Module for SugarCRM
is a human resource recruitment solution created by HR (Human
Resources) people for other HR people. This product is based on actual,
day-to-day recruitment needs and captures information that is important
for pooling and searching. It can be used to prepare job requisitions,
enter candidates, schedule interviews, attach resumes, and track
candidate history
- OpenEMM
is a feature-rich, industrial-strength enterprise software for
professional email newsletter and email marketing. It also allows
sending of event and date triggered transactional emails. OpenEMM runs
on top of a proven open source software stack.
- Schedule Organizer
is an online appointment planner that allows customers to reserve an
appointment with a company via the company's homepage. Appointment and
customer data can be edited by the customers and operators.
- TinyERP: Open source ERP &
CRM
- Tiny Marketing
takes care of marketing campaigns and makes it possible for managers to
monitor the campaign progress step by step. The mass mailing function
generates mails that have been designed with word processors and that
are customized using the prospects/customers database.
- TUTOS (The Ultimate Team Organization
Software)
is a groupware, ERP (Enterprise Resource Planing), CRM (Customer
Relationship Management), and PLM (Project Lifecycle Management) suite
that helps small to medium teams manage various things in one place.
Its features include personal and group calendars, an address book,
product and project management, bug tracking, installation management,
a task list, notes, files, mailboxes, and useful links between all of
the above.
- TurquoiseCRM
is a lightweight CRM package developed using PHP, MySQL, and Apache.
Four categories are available: customers, suppliers, competitors, and
opportunities. The software is easily extendable.
- vtiger CRM
is a Web-based customer relationship management (CRM) software. It was
developed over SugarCRM, with sales force automation (SFA) features. It
allows sales people to manage their valuable accounts, contacts, and
opportunities effectively. It can also be used to track daily tasks,
meetings, and email messages smoothly. Installation is hassle-free, and
the intuitive user interface enhances the user experience.
- Wiaflos
Accounting
is an attempt to create a multi-platform server-client based accounting
system. The goal is to have a central accounting engine which can
either run on a dedicated server or on the same PC as the client
interface. A SOAP API allows for the easy writing of GUI or Web
interfaces or for tying into in-house systems. It is intended to be
useful for everyone from single-person organizations to multinational
corporate entities.
- In the Fantastico control panel
- CubeCart
- Site: Cubecart
- Tutorials
- Tools
- Templates
- Hosting
- OS Commerce
- Sites: COM
- NL - DE - FR
- Users
- Tutorials
- Tools & templates
- Zen Cart
- Websites
- Users
- Tutorials
- Tools & templates
- Hosting
- Services
- Other business related aspects / andere zakelijke
aspecten
- Open source POS (Point of Sales) software
- Ah3 is an
invoicing and inventory
system for repair shops. It comes configured for an auto repair shop
but can be configured to handle any shop with customers who have things
to be repaired. It includes a customer and vehicle database, the
ability to generate invoices, and the ability to track the repair
history of a vehicle. It also tracks inventory, allowing for parts with
multiple vendors and costs and other information. Ah3 is the successor
to Autohouse II.
- Cubit POS is a network point of sale system.
- FreeMercator Java POS is a Point
of Sale terminal and back-office. Project goals include scalability,
robustness, and ease of use.
- Inhunmi
is POS, Delivery, Contact, and Stock Control software for small (or
even medium) companies. It was initially developed for a restaurant,
but should be adaptable to other.
- Jabir
is an application that implements a Point Of Sale for bars,
restaurants, pizzerias, and similar establishments. It includes both a
Swing-based interface and a Web-based interface.
- netInvoicing::Customer Manager, Invoicing
& Billing
is a straightforward, powerful, and intuitive billing and invoicing
system. It keeps track of clients and subscriptions. It generates
invoices for the items you want, and automatically emails the invoices
to clients.
- Simple Invoices
is a clean, simple, and basic Web-based invoicing system. It is meant
for personal invoices, home office invoicing, small organization
invoicing, and basic POS (point of sale) systems for light usage. Its
goals are to be easy to use, simple and clean, and focused on its task.
It is not meant for heavy-use POS applications, nor is it meant to be
enterprise ready.
- PocketPOS
is a point of sale terminal that is made to fit on a PDA Web browser.
The Web application can submit and modifying orders, items, users, etc.
It has been tested with 240x320-resolution touchscreen of an HP iPAQ
h1937 PDA. The ordering operation was optimized by processing the order
as much as possible on the client side with JavaScript.
- qPos
is Point of Sale (POS) and inventory management software. The project
is developed using the Qt library and requires PostgreSQL. It is
currently in an alpha stage, but is functional. A nice interface,
access based on user profiles, and native multilingual support are some
of the goals.
- RedPOS
is a simple and rock solid point of sale (POS) application. The POS is
based on the JBoss MicroKernel, has a flexible graphical interface, and
can easily be connected to different backoffice/ERP systems. Its
functionality can be extended during runtime.
- TkKasse
is a cash desk (POS) software designed especially for use in
restaurants. It runs on ordinary PCs that use cheap standard
components, aside from a POS printer. It supports multiple simultaneous
waiters, bills, and screens. This software has been tested and
optimized on real waiters at a restaurant in Harz Mountains, Germany.
- TuxShop
is a modern point of sale and shop management application, supported on
Linux and Windows XP. It is feature packed yet provides an interface
that is simple to operate.
- Andere open source zakelijke software
- Adaptive
Planning
is an enterprise-class business performance management solution that
enables mid-size companies and corporate departments to improve
decisions by moving beyond spreadsheets and automating budgeting,
forecasting, reporting, and analysis.
- Adempiere
is an ERP bazaar for open source developers that combines improvements
from Compiere, CRM, shopfloor, POS, helpdesk, financial accounting,
supply chain, knowledge, and business applications in an open and
unabated fashion. Its focus is on the community.
- Alfresco: Open source Alternativr for Enterprise Content Management
- Billing Software
allows your business to track invoicing and allows your customers to
view their invoices online and easily export them to Excel for printing
or saving. Invoices can also be emailed to customers right from the
online application for convenience and efficiency.
- Dada Mail: web-based e-mail list management system
- GnuAccounting
is an accounting program for writing invoices and credit memos. It
embeds OpenOffice.org and utilizes either the HSQLDB or a separate
MySQL installation.
- GnuCash
allows you to track bank accounts, stocks, income, and expenses. As
quick and intuitive to use as a checkbook register, it is based on
professional accounting principles to ensure balanced books and
accurate reports. It is backed by an active development community and
is blossoming into a full-fledged accounting system.
- The
Expense Submittal System (ESS)
is a Web-based solution for the creation of expense reports, expense
report approval, payment, and accounting. The complete expense
reporting process is covered. ESS provides report entry, approval
routing, corporate policy checking, credit card statement importation,
and report payment. It requires an application server, such as Tomcat,
and a database, such as MySQL.
- FrontAccounting
(FA)
is a professional Web-based accounting system for the entire ERP chain.
FA is multiuser, multilingual, and multicurrency. FA is a further
elaboration of the discontinued OpenAccounting (OA) software. OA was a
fork of WebERP.
- TimeTrex
is a complete Web-based payroll and time management suite that offers
employee scheduling, attendance (time clock), job costing,
invoicing/accounts receivable, and payroll in a tightly integrated
package. With the ability to interface with hardware such as iButtons,
barcode readers, and cell phones, employees are able to efficiently
track their time at the office or on the road. It can automatically
calculate complex over time and premium time business policies, and is
immediately able to identify labor costs attributed to projects by
employee, branch, department, task-type and quantities produced. It can
process your payroll by calculating withholding taxes (US/Canada),
generate detailed electronic pay stubs, and even print paychecks or
direct deposit funds.
- OpenStar
is a value-added PostNuke distribution. The aim is to deliver a more
complete eBusiness/CMS solution while still remaining compatible with
the proven core PostNuke distribution. OpenStar contains significant
functional extensions and a powerful object-oriented development
library, resulting in a significantly more complete CMS.
- OpenSyncro
is a lightweight enterprise application integration (EAI) tool. It runs
on the Apache Tomcat application server and has a Web browser interface
for setting up and maintaining component based integration processes.
Its features include built-in data converters from CSV tables and other
text based data formats to XML, support for XSL transformations (XSLT),
accessing files on FTP servers, and Web Services connectors to
Smilehouse Workspace for data import/export. OpenSyncro can be extended
with components for connecting to ERP/CRM systems such as the SAP
Business One and HansaWorld.
- OrangeHRM
is an Human Resource Management system that implements employee
personal information management, leave and vacations, time and
attendance tracking, benefits, applicant tracking (recruitment),
configurable, user defined reports, and employee self service.
- osCommRes
is a powerful booking system that includes features some of the large
commercial products don't have, such as SMS marketing. It builds on the
secure, scaleable, and reliable base of the osCommerce project and
includes a full call centre module. The reports have been extended to
provide key metrics including inventory management, sales auditing, and
bookings analysis. Many other features are included.
- Pbooks
is a PHP-based accounting and bookkeeping system. It is designed for
use by small business, and uses the double-entry accounting model.
- phpBMS
is a Web-based billing, scheduling, and client management system. Its
features include PDF generation for printing, mass emailing to clients,
repeatable task and event handling, and quote/order/invoice tracking.
- phpRechnung is easy-to-use
Web-based multilingual accounting software.
- ]project-open[
is a Web-based project management system for companies with 2-200
employees in the consulting, engineering, advertising, and translation
sectors. ]po[ helps you to run your business by covering the entire
project life cycle from sales (CRM-light), staffing, execution
(timesheet, controlling, incidents, discussions, and file storage) to
invoicing and payment. The ]po[ architecture is designed for
mission-critical applications with a rock-solid infrastructure and a
sophisticated role-based permission system.
- RechnungsZentrale is a multiuser
Web-based billing application. It facilitates the creation of invoice
line items and invoices.
- Rgbtrade
is a Web-based marketplace for the Rainbow Trading economic system,
which is based on ecological and social principles such as energy,
recycling, fairness, transparancy, and responsibility. It is a tool for
sustainable development. It requires a typical Web hosting environment
with PHP and MySQL.
- Sales-n-Stats
is a software package for adding online customer service to your Web
site, monitoring the current business situation at your site, and
analyzing its performance with statistics. This software provides live
help via text or voice chat, and will recognize visitors as belonging
to categories such as "returning" or "VIP client". It also records
their actions on the site.
- SiteInvoice
helps you manage your customer invoices in a simple and efficient
manner. Customers receive personalized email notices with invoices
attached as PDFs, with reminders sent at 30, 45, and 60 days. It
handles multiple currencies and taxes.
- SwamiRealty
is a very advanced script that provides a complete solution for
creating a Web site for real estate agents and companies. It comes with
free installation, full technical support, a live demo, a user forum,
PayPal payment support, and 24x7 online live support.
- TUTOS (The Ultimate Team Organization
Software)
is a groupware, ERP (Enterprise Resource Planing), CRM (Customer
Relationship Management), and PLM (Project Lifecycle Management) suite
that helps small to medium teams manage various things in one place.
Its features include personal and group calendars, an address book,
product and project management, bug tracking, installation management,
a task list, notes, files, mailboxes, and useful links between all of
the above.
- See also / zie ook:
